Ministry of Economic Affairs, department Senternovem wanted to improve the portal for requesting subsidy. There was a massive specification document but no commitment of the organisation. The complexity of the document was an instrument to hold up the progress. My task was to get buy in from the organisation. So I took a workshop based approach to work from user needs to functional requirements. Involved stakeholders were the business, maintenance and development. Of course we validated our work via iterative cycles supported with simulations.