Portfolio Categories: Design
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Belastingdienst Competence portal
Managing competences by giving insight in upcoming business needs and enabling people development It all started with a small conversation where people of the Dutch Tax Office shared that they are dealing with a challenge, talking about it for three years but not able to make things concrete and understandable. It looks like that available…
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ABP website
How to organise content and functionality by understanding your visitors It all started with a Project Initiation Document written by Pension fund for employees in the government and education sectors to upgrade their public website. Big question was how they could make the step from current competence to a fully user centric perspective. An intern…
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ABN AMRO coworker portal
Design and development of a supporting and time saving portal to improve the customer experience It all started with the business wish to act on the negative feedback of customers when they are meeting ABN AMRO co-workers at the banking office or via the support centre. The feedback was about that it takes time and…
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Vopak digital channels
Understanding and offering the right content to coworkers and external stakeholders via an intra- and extranet It all started with the internal wish to make it easier to maintain the intranet and make communication with clients easier. The IT department saw the solution in upgrading the technical platform but saw also that functionality and design…
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IKEA global jobportal
Bring all opportunities together as one IKEA for internal and external candidates It all started with the outcome of research that candidates has to visit many digital places to find jobs under the IKEA brand. A cross company group received the assignment to find a solution to deal with company specific processes, wishes and platforms.…
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IKEA co-create the future
Defining the global future state of creating a better customer experience via better support for IKEA co-workers It all started with getting insights on the current reality of co-workers that are meeting the customer and the ones that are enabling the customer to shop. The type of research differs between getting data on devices towards…
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IKEA (hyper) personalisation
Setting the global personalisation for delivering relevant content in the moment of need to improve the customer experience It all started at the programme Coworker Content Experience with seeing that we were struggling to understand what was relevant for all IKEA co-workers, how to use knowledge graph in combination with co-workers profile and how to…